Anyway, yesterday I did a mini-haul through some HCI texts, and took note of a good looking article by Sussane Bodker, called "Creating Conditions for Participation: Conflicts and Resources in Systems Development" (from HCI 11(3), 1996). Unfortunately, today, upon opening the PDF file which Zotero had diligently downloaded on my behalf, it turned out to be "Out of Scandinavia: Alternative Approaches to Software Design and System Development", by Floyd et al, from HCI vol. 4, 1989.

It's the first time I've seen this problem, so I'm not going to complain too bitterly. I just think it's quite an entertaining approach to research: pick a paper... any paper... don't let me see what it is... and I'll try to review it blindfolded...